Our Mission
Our project guideforcrm.com was launched to offer companies and professionals practical training in CRM and customer management. We provide in-depth knowledge of digital systems that enable efficient customer care. Our approach is based on transparency, continuous education, and the application of proven methods. The expected effect for our clients is a sustainable improvement in their customer relationships and optimized use of modern CRM tools.
Our training focuses on real-world use cases in customer management. Participants learn to use digital systems strategically to optimize customer processes and build long-term relationships.
Each course is tailored to the specific needs of the participants. We emphasize personal guidance so that the content can be directly applied in daily work.
Through regular updates and practice-oriented exercises, we ensure that the acquired knowledge in customer management remains firmly embedded long-term. Our goal is the continuous improvement of CRM competencies.
Meet our specialists who make digital systems in customer management optimally usable through well-founded training and courses.
For over 12 years, Ms. Rohde has been accompanying companies in the introduction of digital systems. Her courses combine strategic customer management with practical application.
Hendrik Seitz has already led over 200 training sessions on CRM platforms. His expertise in data analysis and customer management makes him a sought-after speaker.
Dr. Anna Voss earned her doctorate on customer management in digital ecosystems. In her training, she imparts scientifically based methods for successful CRM use.
Your Partner for CRM Training
Our training courses provide applicable knowledge for digital systems in customer management – from setup to daily use.
Focus: ApplicationEvery company has its own requirements. We adapt our CRM training to your specific processes and goals in customer management.
Focus: AdaptationThrough continuous support and practice-oriented exercises, we ensure that your team masters digital systems securely in the long term.
Focus: Sustainability| 2019 | Foundation of the first CRM training | Start of a pilot project focusing on digital systems for customer management. |
| 2020 | Introduction of online courses | Development of initial digital training modules for CRM courses to enable flexible learning. |
| 2021 | Expansion of training offerings | Extension of courses to include specific CRM functions and practical exercises in customer management. |
| 2022 | Partnership with companies | Collaboration with companies to integrate CRM training into their internal professional development programs. |
| 2023 | Certified CRM courses | Introduction of a certificate for participants who successfully complete all training modules. |
| 2024 | International expansion | Offering CRM training in multiple languages and adaptation to regional customer management requirements. |